• How much roofing experience do they have?
Customers want to know how long the roofer has been in business, how many roofing projects they have completed, and what kind of roofing systems and materials they specialize in. They also want to know if the roofer has certifications or awards demonstrating their expertise and quality. For example, some roofers like us may have the Education Credentials – SELECT ShingleMaster. The designation indicates they have met high training standards, performance, and customer satisfaction.
• Are they licensed and insured or bonded?
Customers want to know if the roofer has the necessary licenses and permits to operate legally in their state and comply with the building codes and regulations. They also want to know if the roofer has adequate insurance coverage, such as general liability, workers’ compensation, and property damage, to protect them and their property from potential risks or accidents during the roofing project. Customers can verify the roofer’s license and insurance status by asking for their proof of documentation or checking with their state’s licensing board or insurance department.
• Do they have references and reviews?
Customers want to know what others say about the roofer’s work and service. They want to see examples of the roofer’s previous projects, such as photos, videos, or portfolios, that showcase their craftsmanship and quality. They also want to hear from the roofer’s past clients, such as testimonials, ratings, or reviews, that provide feedback on their experience and satisfaction. Customers can ask the roofer for a list of references that they can contact directly or check online platforms, such as [Google], [Yelp], or [Angie’s List], that feature reviews and ratings from verified customers.
• Do they offer a written estimate and a warranty?
Customers want to know how much the roofer will charge for the roofing project and what the price includes. They want to receive a written estimate that breaks down the cost of materials, labor, overhead, and any additional fees or charges. They also want to know what kind of warranty the roofer offers for both the materials and the labor, how long the warranty lasts, and the terms and conditions of the warranty. Customers can compare different estimates and warranties from other roofers and choose the one that best suits their budget and expectations.
• Do they inspect the roof and provide recommendations?
Customers want to know if the roofer will thoroughly inspect their roof before starting the project and identify any issues that need to discussed, such as leaks, cracks, rot, mold, etc. They also want to know what kind of roofing solutions the roofer will recommend for their specific needs and preferences, such as the type, style, color, and quality of the roofing materials, the installation method, the ventilation system, the energy efficiency, etc. Customers can ask the roofer for a detailed proposal explaining their recommendations and each option’s benefits and drawbacks.
• Do they use quality materials and follow industry standards?
Customers want to know if the roofer uses reputable brands and products that are durable, reliable, and aesthetically pleasing. They want to know if the roofer has access to a wide range of roofing materials and options that can match their home’s design and style. They also want to know if the roofer follows the best practices and standards for roofing installation and maintenance, such as the [National Roofing Contractors Association (NRCA)] guidelines, the [International Building Code (IBC)] requirements, and the [Occupational Safety and Health Administration (OSHA)] regulations.
• Do they have a local presence and availability?
Customers want to know if the roofer is based in their area and has a physical location where they can reach them. They want to know if the roofer is familiar with the local climate, weather, and environmental conditions that may affect their roof’s performance and lifespan. They also want to know if the roofer has been around for at least five years.
• These are essential things to know.
Please let us know if you have any questions. We’re here to help.
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